Take your data with you and switch

This page explains which data you can take with you from Friendstime, in which formats, and how to switch to another provider.

1. Export your account data

Under “My data” you create a ZIP file with your account data. Each area is a separate JSON file (UTF-8), plus an explanation (README). The export is available on the web and in the app.

Among other things, it contains:

• Profile, settings, privacy settings and interests
• Posts, comments, stories, reactions, photos and albums
• Sent and received messages, including FriendsBot replies
• Friends, followers, groups, pages, blocks and your notes about friends
• Marketplace, events, polls, bookmarks and notifications
• Purchases, coins, subscriptions and booked storage packages
• A list of your cloud files and the details of your vault
• Consents, reports, decisions by our team and appeals

Left out for security reasons: password hash, session and push identifiers, and keys.

End-to-end encrypted messages appear in the export only in encrypted form. We cannot decrypt them. They can only be read on your devices with your keys.

The download link is valid for 24 hours. You can create up to 3 exports within 24 hours; this protects against abuse.

Go to “My data”

2. Files from cloud storage

You download your uploaded files from cloud storage in their original format, currently one file at a time.

The export contains the file storage_files.json. It lists all files with original name, type, size, SHA-256 checksum and date, so you can check that you have taken everything with you.

If a storage package ends, we currently do not delete your files automatically. You can still download them; new uploads are then only possible within your basic storage.

Go to cloud storage

3. Vault

Vault files are encrypted in your browser or in the app. The server only stores the encrypted content; we do not know the file’s name, type or content.

That is why only you can download them decrypted, in the vault on your device. The export only contains details such as date, size and expiry date.

Go to the vault

4. Switch to another provider

1. Create an export and download the ZIP file.
2. Download your files from cloud storage and the vault.
3. Cancel subscriptions you no longer need. Cancel subscriptions
4. If you wish: delete your account. It is first deactivated for 7 days and then deleted. Download everything you want to keep beforehand.

Formats: JSON (UTF-8) in a ZIP file for account data, original files for cloud storage. These are open, widely used formats.

Costs

Export, download and switching are free of charge with us. We do not charge any switching or exit fees.

Where your data is stored

Our servers are located in Germany. Which service providers we also use, for example for payments or push notifications, is described in the privacy policy. Privacy policy

Help with switching

Is something missing from your export, or do you need help switching? Write to us: datenschutz@friendsti.me

This page explains the features. The terms of use and the privacy policy are binding. Terms of use · Privacy policy